RETAIL IS DYING

1

RISING COST OF MEDIA

Let's face it, this is not 2008 any more. You can no longer just pop up ads on Google or Facebook and expect instant returns. The Ad space is competitive, large companies dominate the Ad world and have driven up the cost of Ads, making life incredibly hard for small business.

With the ever increasing cost of media, Marketers must now look for better processes to advertise their services.

PROBLEMS

    Cost of Ads

    Online Competition

2

RISING RENTALS

People say the biggest thing killing Retail right now is rising rentals. Well I can tell you it is not. Let me explain. People walk into your venue. Look around. And leave. You've no idea who they were. It get's worse. People come up to your counter to buy something with one of these (credit card). And then they leave and you still don't know who they are even though they are now one of your customers. It's crazy. Let me tell this is the reason Retail is dying. It's Data.

Some people say retail is dying because of Ecommerce, becuase it's more convenient. Well as the owner of an Ecommerce and Website Building platform, I think I'm qualified enough to tell you, that Retail is not dying because of  Ecommerce. It's because of data.

Look, Rentals have been going up for some time, and now with inflation, the cost of living is going up too. It might feel scary, but you shouldn't look at this as the hardest time to be in business, it's the most essential time to be in business, as a business owner, unlike other people, if you can take control, you have the opportunity to get yourself ahead. To succeed you have to be smart, and you must start to treat your retail rental just like an ecommerce business would. You need to treat your retail rental, like a marketing expense. Your rent brings in the foot traffic. It's like your Ad spend. And just like Ad spend the price is going up. But if you were an ecommerce business, you would do everything in your power to capture that data. So as a retailer, why don't you? If you could capture the data of everybody that walked through your door, you would reduce your Ad dependency, and start marketing to your data, for free, forever, just like an ecommerce business does when people signup. All you need to do is convert your foot traffic like a tech business converts online traffic. And believe me, if you can do this, you'll leave every online business envious of your returns. Because you're not chasing people. People are coming to you, they're walking in your door. In this session, we're going to show you just how to solve this problem of converting retail foot traffic, with MOBLE's 5 Step Growth Model.

PROBLEMS

  
  Don't capture foot traffic

  
  Don't capture data at POS

MOBLE GROWTH MODEL

METRICS THAT MATTER


ECOMMERCE METRICS

So the problem is data. Data might sound complex. But it's not. Today there's data for everything, there's so much data, marketers don't even know what to do with it. It can get very noisy. But let me strip back all those metrics, and make data simple for you.  In my experience, the success of any online business always comes back to just three metrics:


  How many customers
     Database size
     (#Members)


 How much they spend
     Average Transaction Value
     (AVT)


 How often they come back
     Return visits
     (Returning Spend)
      

As a retail business, you need to capture this data and live and brief these metrics. But how do you do that? When you don't even know who your customers are? Look, with your POS system you can certainly see your ATV, but you certainly can't see your returning spend. Or, if you're doing a Loyalty Club on a POS forget about it, all you're doing is looking at data from people who want discounts, and buy the products you sell at cost. Those Loyalty Clubs on POS systems are not increasing your ATV, i.e. they don't make people spend more. They almost always make people spend less.

Do you know, there is one thing that holds people back more than anything else in this world. And everybody in this room knows exactly what it is. The thing that holds people back is the worry of what other people think about them. And you know what, we're not going to solve that problem in tonights talk, we're not going to solve that problem, ever. So if you're thinking right now that you're going to get your staff to sign people up to a customer database when they walk though the door, let me tell you, you're not. That's just awkward, don't make your staff do that! So what are we going to do?  That's enough about all our problems! Is everybody ready for some solutions, is everybody ready to know how we're going to build a customers database, market to them for free forever, get them to spend more, and get them to come back?

Haha, alright, well that's why we're all here tonight. So now let's get on with it. Let's  get straight to MOBLE's 5 Step Growth Model. And let me tell you, this 5 Step Model, can be be used for absolutely any business, but tonight we're focusing very specifically on how MOBLE's Growth Model  can transform retail venues.

MOTIVATE

MEMBER OPTINS

"If you have an optin, you have the permission to market to people for free, forever. You will reduce you Ad Dependency and be able to concentrate your sales efforts on people that have said they love what you do. You conversion rates will be higher, you will make more money."

  MOTIVATE MEMBERS

  Get the Optin      + Both Email and Mobile

  Grow Member Club

  Marketing free, forever

  Reduce Ad dependence

  HOW IT WORKS

  Give a Free '$20' Voucher

  Scan QR Code      + Become a Member

  QR Codes used      + Instore, Outdoor, & Online

  Voucher Credited to Account

  Voucher is a Credit, not a Discount!      Redeem on first spend over '$100'      Set your Voucher Credit (E.g. $20)      Set your Redeem Price (E.g. $100)      Set Vouchers for each Group      Gamify Member Price Groups 

  WHAT YOU GET

  Motivate Vouchas

  QR Code Ads      Outdoor or Embed Online

  Sequential SMS's

  Website Action Section

  Website Member Club

  Listing on Vouchas.com

  METRICS

  Total Members

Virtual Venues
  MOTIVATE AMY

ONBOARD

FIRST SALES

"You've heard of people saying don't ask for marriage on the first date. Well this is it. Onboarding is about offering one small service, at a very low cost, that's almost too good to be true, to remove friction, get the customer credit card information, so you have a complete data set including their shipping address, and blow them away with that service, so they don't shop around, they don't talk to your competition, because you've built their trust, you've proved the quality of what you do, and now you can seamlessly upsell your services sell to them, time and time again."

  ONBOARDING SALE

  Get their Credit Card

  Prove Your Service/Products

  Remove Competition

  HOW IT WORKS

  Provide Low Friction Sale      +  One Small Service

  Build Trust: Promise/Prove/Deliver

  Tripwire Sale      +  Make it a Subscription

  WHAT YOU GET

  Landing Page      +  Custom Branded

  Online Shop      +  Custom Branded

  Onboarding Kiosk      +  Custom Branded

  METRICS

  Monthly Onboarding Revenue
     (MOR)

  Monthly Recurring Revenue
     (MRR)

  IDEAS

  Event/Webinar Ticket

  Low Fee Subscription

  Only pay Shipping

  $30 Appraisal!

  $1 Car Wash!

  $9 Website!

MOBLE GROWTH MODEL
  ONBOARD AMY

BUILD

CORE SALES

"The hardest sale to make is the first, the easiest is the second. You've built trust, you've removed competition, now when the customers buying endorphins are triggered, you can immediately offer your 'Core Sale' at your full price."

  BUILD SALE

  Build to 'Core Sale' at full price

  Sales above your profit line
     (ATV)

  HOW IT WORKS

  Create a full Online Shop      +  Add unlimited Products

  Upsell items before checkout

  Upsell items on each Subscription!

  Book Sales Consultations
     (B2B)

  WHAT YOU GET

  Full Ecommerce Platform      +  Online Shop

  Mix 'n Match Subscription Products

  Upsells: Pre-Checkout

  Upsells: On Subscriptions

  Form Builder (Unlimited Forms)

METRICS

  Monthly Gross Revenue
     (MGR)

  Average Transaction Value
     (ATV)

  BUILD AMY
DELIVERY

All MOBLE websites include a complete set of Australia postcodes.

You can completely customise your shipping applying deferent carriers and fees to different postcodes and regions.

E.g. many local bottle shops and breweries choose to ship independently to local postcodes, and use Sendle to decide the best services for other areas.

LOYALTY

RETURN SALES

"It is always more cost effective to retain an existing customer than to buy a new one."

  LOYALY GAMIFICATION

  Get Members Back

  Gamify Total Spend and Store Visits

  Member Price Groups

  Gamify Total Spend and Store Visits

  Lead Scoring

  Personalised Notifications

  HOW IT WORKS

  Move Customers through Member Groups

  Set Targets each Group based on:       +  Total Spend and/or       +  Total Checkins       +  Once Targets are met,
          instantly move to next group       +  Updates with SMS Notifications

  Add Member Price Group

  Members see their Price and RRP

  WHAT YOU GET

  Member Club Gamification

  Member Price Groups Include:       + 10 Groups
      + Prices with Options & Variants
      + Unique Vouchers for each Group

  Sequential Messages
     (SMS/WHATSAPP)

  METRICS

  Return Sales

  Monthly Checkins

  WHAT'S GAMIFICATION?

Your MOBLE website includes 10 Member Price Groups.

You can set the 'Voucher' credit and the 'Redeem' at value for each price group and gamify your customer experience by moving them through price groups based on their activity, such a total spend and number of store visits.

You can send automated, personalised, sequential SMS messages to notify members of their status, and encourage them back.

E.g.
2 more checkins and get a free Pint of x

  AMY'S LOYALTY

EXPOSE

MEMBER SHARES

"Identify your best customers and ask them to share/expose your services."

  ASK MEMBERS TO EXPOSE

  Buy Gifts

  Join Partner Programs

  Discount, Affiliate Codes

  Case Studies

  Reviews, Testimonials

  Social Media:
       +  Stories, Interviews, Unboxing

  HOW IT WORKS

  Identify Premium Members
       +  Total Spend and/or
       +  Total Checkins

  Invite to
       +  Review, Testimonial
       +  Case Story
       +  Story, Interview, Unboxing

  Reward with Discount Codes

  Reward with Member Groups

  METRICS

  Total Reviews

  Total Testimonials

  Gross Gift Revenue

  Video Gift Card Revenue

"Warm referrals are the holy grail and need to be managed expertly, they are essential to quick cost effective sales, and rapid, sustainable growth. Only ask for referrals from your best customers, expose or be exposed!"

  AMY SHARES

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